Refund Policy
Last updated: 16 June 2026
This Refund Policy applies to purchases of the Croc Wrangler Party Pack (the "Pack") from Kate's Party Packs, a business name of Visi Messenger Pty Ltd (ABN 23 696 394 626). Because the Pack is an instant digital download, the specific terms below apply. Your rights under the Australian Consumer Law (ACL) apply in addition to, and are not limited by, this policy.
1. Your consumer guarantees
Under the ACL, our digital products come with guarantees that cannot be excluded. Among other things, the Pack must match its description, be fit for its purpose, and be of acceptable quality. If the Pack fails to meet one of these guarantees, the remedy depends on how serious the failure is. If the failure is major, you may choose between a refund and a replacement (re-supply), and you may also be able to claim compensation for any other reasonably foreseeable loss. If the failure is minor, we may choose to re-supply the Pack within a reasonable time; if we do not, you may then ask for a refund.
2. Faulty, undelivered or misdescribed products
If the Pack does not download, the files are corrupted or unusable, or the Pack is significantly different from its description, please contact us as soon as you can — ideally within 14 days of purchase — so we can fix it quickly. That timeframe is a request to help us resolve things promptly; it does not limit your rights under the Australian Consumer Law. We will work with you to resolve the issue — by re-supplying the Pack or, for a major failure or where we cannot re-supply, providing a full refund.
3. Change of mind
Because the Pack is delivered instantly and is accessible immediately, we are generally unable to offer refunds for change of mind once you have downloaded or accessed the files. If you have not yet downloaded the Pack, please contact us and we will assist. This does not affect the consumer guarantee rights described above.
4. How refunds are processed
Approved refunds are made to the original payment method via Stripe. Once approved, refunds are typically processed within 5 to 10 business days, although the time for the funds to appear depends on your card issuer or bank.
5. How to contact us
To request a remedy or refund, please reach us via our contact page with your order email address and a description of the problem. We aim to respond within a few business days.